Shipping Policy
Delivery within Australia
Decal Grove delivers to addresses within Australia only. International delivery to customers outside Australia is not available.
Delivery charges
Standard delivery is AUD 7.99 per order. Delivery is free when your merchandise subtotal after discounts is AUD 59.00 or more. Shipping charges are excluded from this threshold. All amounts are in Australian dollars.
Estimated delivery time
Estimated delivery is 14–25 calendar days after successful payment. This estimate includes the time needed for sourcing, production and transport where applicable; it is not an additional period starting at dispatch. Submitting an unpaid order request is not payment and does not start the delivery estimate. An order shown as pending or unpaid remains unpaid until payment has actually been confirmed.
Delivery times are estimates, not guaranteed arrival dates. Weekends and public holidays are included in this calendar-day estimate. Supplier availability, production requirements, customs processing, carrier disruptions and other circumstances may affect delivery. We will communicate material delays when we become aware of them. These estimates do not limit your rights under Australian Consumer Law.
Sourcing and dispatch
Some products may be sourced from or dispatched by overseas suppliers. Your order may therefore involve international transport before delivery within Australia. Decal Grove remains responsible for meeting its obligations to you under Australian Consumer Law; you do not need to pursue an overseas supplier to exercise your rights against us.
Tracking
Tracking information will be provided where the delivery service used for your order includes tracking. Tracking is not promised for every delivery service or order.
Address changes and delivery problems
Please check your delivery address when submitting your order and contact us promptly if it needs to change. We will check whether a correction is still possible. We cannot guarantee that an address can be changed after dispatch.
If an order is delayed, appears lost, arrives damaged or is delivered incorrectly, contact us with your order reference and relevant details. We will investigate with the supplier or delivery provider as appropriate and explain the available next steps. You will not be required to resolve a problem with the carrier instead of exercising your rights against Decal Grove.
Where a problem is our responsibility or a consumer guarantee has not been met, we will provide the remedy required by law. We do not automatically treat a lost parcel as the customer's responsibility. If an incorrect address supplied by you causes a delivery problem, any proposed redelivery arrangements and reasonable additional charges will be discussed with you and assessed according to the circumstances and applicable law. No blanket exclusion of liability applies.
Your consumer rights
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law. Depending on the circumstances, you may be entitled to a refund, replacement or other remedy, including compensation where required by law.
Contact us
For help with your order, email sales@decalgrove.com.au and include your order reference.